Shipping & Delivery FAQs

At CHDrago, nothing means more to us than bringing our customers affordable products, great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

 

How do you ship packages?

Items shipped from our US warehouse are shipped through USPS. Imported items will be shipped by ePacket or EMS depending on the weight and size of the product. Please allow up to 28 days for delivery of these items before requesting a refund.

 Do you ship worldwide? 

Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

 How long does shipping take?

Shipping time varies by location and does not include our 1-2 day processing time.
Items shipped from our US warehouse are shipped through USPS. Imported items will be shipped by ePacket or EMS depending on the weight and size of the product. Please allow up to 28 days for delivery of these items before requesting a refund.

 

Do you provide tracking information? 

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

If you have any other questions, please contact us.